Guides / Integration guides

Refund Option

Maximize your campaign ROI by enabling the Refund Option — receive 70% of unredeemed funds back to your account when gift cards expire.

What is the Refund Option?

When you set refundOption: true on an order, the gift card expiration period is reduced from the default 180 days to 30 days. In return, 70% of the unredeemed face value is credited back to your account upon expiration.

Example: If a $100 gift card expires unredeemed, $70 is credited back to your account automatically.

How it works

Setting	Expiration	Unredeemed refund
Default (`refundOption: false`)	180 days	None
Refund Option (`refundOption: true`)	30 days	70% of face value credited to account

Giftronaut returns 70% of unredeemed funds to your account balance automatically upon expiration. No manual claim is required.

Where to use it

The refundOption field is available on the following APIs:

Create branded card order
Create choice card order
Create campaign
Update campaign — applies to future orders from that campaign

{
  "productId": "CHOICE-GLOBAL-USD",
  "recipients": [ ... ],
  "emailSetting": { ... },
  "refundOption": true
}

Best suited for

Consumer promotions and limited-time campaigns where redemption windows are naturally short
Campaigns where you want to reduce wastage and recover budget from recipients who don't redeem
High-volume sends where even a small unredeemed percentage represents significant value

30-day expiration: Recipients have a shorter window to redeem. Make sure your campaign communication clearly conveys the expiration date so recipients don't miss out.